At Pihutique, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through www.pihutique.com.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it for shipment.
-
Orders are generally processed within 1–3 business days.
-
Orders placed on weekends or public holidays may be processed on the next business day.
-
Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
-
Processing times may be longer during sales, festive periods, or other high-demand periods.
2. Delivery Time
Delivery timelines may vary depending on your location, courier availability, and other circumstances.
Generally, orders are delivered within 3–7 business days after dispatch.
Remote or hard-to-reach locations may require additional delivery time.
Please note that estimated delivery timelines are indicative and may be affected by factors beyond our control, including weather conditions, transportation delays, public holidays, courier delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Pihutique may offer free shipping promotions or other delivery-related offers. The applicable terms will be mentioned during the promotion.
4. Order Tracking
Once your order has been dispatched, you may receive tracking information through your registered email address, phone number, SMS, or other available communication channels.
You can use the tracking information provided by the courier to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
Please carefully check:
-
Name
-
House/Flat number
-
Street/locality
-
City
-
State
-
PIN code
-
Contact number
Pihutique may not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.
6. Delayed or Failed Delivery
Although we work with reliable delivery partners, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
-
Severe weather conditions
-
Natural disasters
-
Transportation disruptions
-
Public holidays
-
Incorrect or incomplete addresses
-
Unavailability of the recipient
-
Courier service delays
-
Remote or restricted delivery locations
If a delivery attempt is unsuccessful, the courier partner may make another attempt or contact you using the details provided with the order.
7. Damaged or Tampered Packages
Please check your package carefully when it is delivered.
If the package appears damaged, opened, broken, or tampered with, please avoid accepting the shipment where possible and contact Pihutique customer support immediately.
For damaged products received after delivery, please contact us within the applicable return/replacement period and provide photographs or videos of the package and product to help us investigate the issue.
8. Wrong or Missing Items
If you receive an incorrect, incomplete, or missing item, please contact our customer support team as soon as possible.
We may request:
-
Order number
-
Photographs/videos of the received package
-
Product photographs
-
Shipping label photographs
-
Other information required to verify the issue
After verification, we will take the appropriate action in accordance with our Return & Refund Policy.
9. Multiple Items in One Order
Depending on product availability, location, or logistics, items from the same order may occasionally be shipped separately.
If your order is dispatched in multiple shipments, you may receive separate tracking details.
10. International Shipping
Currently, Pihutique ships orders within the serviceable locations available through our website and delivery partners.
If international shipping is offered in the future, applicable shipping charges, duties, taxes, and delivery conditions will be communicated at checkout.
11. Contact Us
If you have questions regarding your order or shipment, please contact us:
Pihutique
Website: www.pihutique.com
Email: pihutiquearts@gmail.com
Address: Shop no-27, Gajanand Cloth Market, sheopur road, Pratap nagar, Jaipur-302033
We will be happy to assist you with your shipping-related concerns.
Note: Delivery timelines mentioned in this policy are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier partner, and circumstances beyond our control.