Return & Refund Policy

Fair, Simple & Transparent Returns

At Pihutique Arts, customer satisfaction is important to us. We carefully pack and dispatch our art, décor, and lifestyle products to ensure they reach you in good condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Items purchased from www.pihutique.com may be returned within 5 days from the date of delivery, subject to the following conditions:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging, including tags, labels, accessories, and other included materials.

• The product should not have been altered, damaged, or used after delivery.

• A valid order number or proof of purchase is required for all returns.

• Pihutique Arts reserves the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Pihutique Arts, such as receiving a wrong, damaged, or defective product. 

• ( We need video of unboxing the product for fair refund ) 

We recommend using a trackable shipping service when returning an item. Pihutique Arts will not be responsible for products lost or damaged during return transit when shipped by the customer.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Please email us with:

• Your order number

• Clear photographs of the product , packaging and unboxing video

• A video showing the issue

• A brief description of the problem

After verification, we may arrange a replacement, exchange, or refund at no additional cost, depending on the nature of the issue and product availability.

Non-Returnable Items

The following products may not be eligible for return or exchange:

• Personalized or customized products

• Made-to-order items

• Products that have been used, altered, or damaged after delivery

• Products returned without their original packaging or accessories

• Clearance or final-sale products clearly marked as non-returnable at the time of purchase

Please Note

As many Pihutique Arts products may be decorative, handcrafted, artistic, or made in limited quantities, minor variations in colour, texture, finish, pattern, or appearance may occur. Such variations may be considered part of the character of the product and may not qualify as defects.

Product colours may also appear slightly different depending on your screen or device settings.

Return Process

Step 1 – Contact Us

Contact our Customer Support team at [email/contact details] within 5 days of receiving your order to request a return.

Step 2 – Submit Return Details

Provide your order number, reason for return, and any photographs, video or other information requested by our team.

Step 3 – Return Approval

Once your request has been reviewed and approved, we will provide you with the return instructions.

Step 4 – Pack the Product

Securely pack the product in its original packaging along with all applicable accessories, tags, and documentation.

Step 5 – Ship the Product

If the return is approved, you will receive instructions regarding the return shipment or pickup, depending on the applicable case.

If you choose to return the product using your own shipping method, we recommend using a trackable service.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved:

• Refunds will generally be processed within 7–10 business days.

• Refunds will be issued through the original payment method, wherever applicable.

• The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

• Original shipping charges may be non-refundable unless the return is due to an error on our part.

Exchanges

We may offer exchanges in cases where:

• The product received is damaged or defective.

• An incorrect product was shipped.

• The product is eligible for exchange and a replacement is available.

Exchange requests are subject to product availability.

Cancellation

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Pihutique Arts
Website: www.pihutique.com
Email: pihutiquearts@gmail.com